by dmaadmin | Jun 10, 2026 | company culture, Department Feature
Have you ever called a business and found yourself stuck in an endless loop of: “Press 1 for billing…” “Press 2 for support…” Then suddenly you’re hitting zero over and over… only for the call to drop anyway? In today’s increasingly automated world, that experience is becoming far too common. But not at DMA. Here, a real person answers the phone. Someone who knows your name, listens to your questions, and helps you get where you need to go. You might think a tax and accounting firm is in the business of numbers, and we are. But more than anything, we’re in the business of people helping people with the numbers. That’s the experience we hope clients feel every time they work with DMA. If you’ve ever called or stopped in, you’ve likely already met Carly, the friendly face and voice helping clients feel welcomed and supported from the very first interaction. Here is a closer look at the people who help shape the DMA experience every day, both out front and behind the scenes. The Kind of Service People Remember Customer service at DMA goes beyond answering phones or scheduling appointments. It’s about helping people feel supported during situations that may be stressful, time-sensitive, or personal. Whether someone is dropping off paperwork, calling with questions, or navigating a more complex financial situation, the goal is the same: clear communication, personal attention, and follow-through. In an increasingly automated world, DMA continues to believe relationships matter and that people deserve to feel heard, not rushed through a system. As Dale Miller, President of DMA, puts it: “If a client needs something, it’s important to us to follow through. We’re always happy to answer questions. We’re in the business of people helping...
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