by dmaadmin | Jun 10, 2026 | company culture, Department Feature
Have you ever called a business and found yourself stuck in an endless loop of: “Press 1 for billing…” “Press 2 for support…” Then suddenly you’re hitting zero over and over… only for the call to drop anyway? In today’s increasingly automated world, that experience is becoming far too common. But not at DMA. Here, a real person answers the phone. Someone who knows your name, listens to your questions, and helps you get where you need to go. You might think a tax and accounting firm is in the business of numbers, and we are. But more than anything, we’re in the business of people helping people with the numbers. That’s the experience we hope clients feel every time they work with DMA. If you’ve ever called or stopped in, you’ve likely already met Carly, the friendly face and voice helping clients feel welcomed and supported from the very first interaction. Here is a closer look at the people who help shape the DMA experience every day, both out front and behind the scenes. The Kind of Service People Remember Customer service at DMA goes beyond answering phones or scheduling appointments. It’s about helping people feel supported during situations that may be stressful, time-sensitive, or personal. Whether someone is dropping off paperwork, calling with questions, or navigating a more complex financial situation, the goal is the same: clear communication, personal attention, and follow-through. In an increasingly automated world, DMA continues to believe relationships matter and that people deserve to feel heard, not rushed through a system. As Dale Miller, President of DMA, puts it: “If a client needs something, it’s important to us to follow through. We’re always happy to answer questions. We’re in the business of people helping...
by Blair Butters | Jun 9, 2025 | Client Features, company culture
As Wisconsin has warmed into spring, and soon to become summer, tens of thousands of customers flock to a beloved local gem: Kopke’s Greenhouse. This family-run business has blossomed into one of the area’s largest and most community-focused garden centers. At the heart of it all is a deep commitment to people, plants and long-term vision. DMA Tax & Accounting is proud to work with Kopke’s Greenhouse, and we’re thrilled to share more about this small local business with you. DMA Tax & Accounting recently sat down with Josh Smith, Vice President of Kopke’s and second-generation leader, to talk about the story behind their blooming business, as well as the importance of having the right partners and support to sustain growth. From Farm Roots to Floral Fame Founded in 1981 by Gordy Kopke, the business began as a truck vegetable farm. With just a couple of greenhouses and a pickup truck, Gordy was growing, harvesting, and selling everything from squash and zucchini to peppers and cucumbers at farmers markets and to wholesale outlets across southern Wisconsin. “He started as a poor farm kid,” Josh shared. “My mom was one of his first employees, and even we kids were out there picking veggies rain or shine.” A pivotal moment came when Gordy’s mother suggested planting a few flowers to try something new. “They sold faster than anything,” Josh said. “Eventually, we phased out vegetables and went all in on flowers. By the late ’90s, we were a full-on greenhouse operation.” Today, Kopke’s Greenhouse grows over one million plants each season, including 11,000 to 15,000 hanging baskets...
by dmaadmin | Dec 9, 2024 | company culture
As the year comes to a close, we’re taking a moment to reflect on the milestones we’ve achieved with our clients. Your trust and partnership drive everything we do, and we’re grateful to play a role in your success. This year, we’ve embraced exciting updates and opportunities to grow as a team and in the ways we serve you. Here’s a look at how we’re building culture at DMA and the ways in which we continue to serve you: Office Updates: A Fresh Space for a Warm Welcome If you’ve visited us recently, you may have noticed some changes! Our front desk got a fresh makeover, creating a more welcoming and efficient space to greet you. This new space reflects our commitment to making your experience with DMA as comfortable and inviting as possible. Team Growth: Fresh Perspectives for Better Service Growth often requires stepping outside the day-to-day and looking at things from a new angle, which is why our team embarked on an off-site retreat this year. We participated in team-building exercises, revisited our company values, and explored new ways to improve our workflows—all with you in mind. Investing in our team’s well-being and development isn’t just about creating a thriving workplace; it’s about ensuring we continue to provide the excellent service you expect. When our team thrives, so do our clients. Why a Thriving Company Culture Matters to Your Bottom Line You might wonder, “Why is DMA so focused on company culture?” Here’s why: A positive workplace culture doesn’t just make employees happier, it also has tangible benefits for businesses like yours. Did you know? Companies with...
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