by dmaadmin | Jun 10, 2026 | company culture, Department Feature
Have you ever called a business and found yourself stuck in an endless loop of: “Press 1 for billing…” “Press 2 for support…” Then suddenly you’re hitting zero over and over… only for the call to drop anyway? In today’s increasingly automated world, that experience is becoming far too common. But not at DMA. Here, a real person answers the phone. Someone who knows your name, listens to your questions, and helps you get where you need to go. You might think a tax and accounting firm is in the business of numbers, and we are. But more than anything, we’re in the business of people helping people with the numbers. That’s the experience we hope clients feel every time they work with DMA. If you’ve ever called or stopped in, you’ve likely already met Carly, the friendly face and voice helping clients feel welcomed and supported from the very first interaction. Here is a closer look at the people who help shape the DMA experience every day, both out front and behind the scenes. The Kind of Service People Remember Customer service at DMA goes beyond answering phones or scheduling appointments. It’s about helping people feel supported during situations that may be stressful, time-sensitive, or personal. Whether someone is dropping off paperwork, calling with questions, or navigating a more complex financial situation, the goal is the same: clear communication, personal attention, and follow-through. In an increasingly automated world, DMA continues to believe relationships matter and that people deserve to feel heard, not rushed through a system. As Dale Miller, President of DMA, puts it: “If a client needs something, it’s important to us to follow through. We’re always happy to answer questions. We’re in the business of people helping...
by dmaadmin | Dec 18, 2025 | Payroll
Payroll is one of those responsibilities that often goes unnoticed when everything is running smoothly but quickly becomes stressful when something goes wrong. Employees expect accuracy. Deadlines matter. Compliance is non-negotiable. At DMA Tax & Accounting, our Payroll Department exists to make sure this essential part of your business runs smoothly, consistently, and correctly, without becoming another source of pressure on your plate. Here’s a closer look at the Payroll team and how they support DMA clients every day. What the Payroll Department Does At its core, payroll is about making sure people are paid correctly and on time. But as most business owners know, it rarely stays that simple for long. The Payroll Department manages wage calculations, deductions, vacation and sick time tracking, and year-end payroll reporting. They also stay on top of federal and state payroll regulations, which can change more often than expected. Staying compliant is not just about checking boxes. It protects your business from penalties, unexpected notices, and time-consuming corrections later on. The team’s goal is steady and reliable: each pay cycle runs as it should, so payroll does not become something you have to constantly think about. How Payroll Fits into the Bigger Picture Payroll does not operate on its own. It connects directly to your accounting records, financial statements, and tax filings. That is why the Payroll Department works closely with other teams at DMA. This collaboration helps ensure payroll data flows accurately into your financials and tax returns, reducing the chance of errors and avoiding complications down the line. When questions arise, whether from clients or internal teams, the Payroll Department helps identify issues early and works to resolve them efficiently. They also assist when payroll...
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