by dmaadmin | Aug 26, 2024 | Client Features
“Quality work ensures that every car goes back to its owner better than when it came to us.” – Mark Quelle, Owner In a world full of franchises and corporate entities, it can be tough for a ‘Mom and Pop’ small business to keep up. Yet, that is not the case for our featured client, Sparkle Auto Body. We recently had the pleasure of interviewing the owner and founder, Mark Quelle, who tells us more of their story and what he loves most about leading his team at Sparkle Auto Body. A Brief History of Sparkle Auto Body Mark Quelle first acquired Sparkle Auto Body in 2002 with the assistance of a Small Business Association (SBA) loan. And thanks to growing demand, they were able to expand to a second location in 2020. Opening a second location and during the start of the pandemic may have been seen as a risky move, yet for Sparkle Auto Body, it was an opportune time. Quality Over Quantity While many shops seek to gain numbers (the more cars to service quickly, the better), Sparkle Auto Body seeks to maintain its high level of quality – quality collision and body repairs, quality customer service, quality products. As owner Mark Quelle puts it, “We do great repairs and often find that customers come to us for a second opinion or to ‘fix’ a repair from another body shop. Quality work ensures that every car goes back to its owner better than when it came to us.” And that quality expands to employees as well. While they have expanded to a second location, they are...
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